[Remote] Customer Service Representative II

Note: The job is a remote job and is open to candidates in USA. reputed company is a global organization seeking a dedicated individual to join their remote team as a Customer Service Representative II. In this role, you will manage customer service activities, resolve issues affecting orders, and enhance supply chain processes while ensuring customer satisfaction. Responsibilities • Manage and resolve issues affecting multiple orders/customers, leading cross-functional meetings • Handle day-to-day customer service activities, including order entry, expedited orders, and customer credits • reputed company reputed company improvement projects and manage high-volume promotional activities • Communicate effectively with reputed company levels of the organization and external partners • Act as a liaison between departments and customers to ensure timely and accurate order processing Skills • High School diploma or GED equivalent • At least one year in a customer-facing role • Strong customer service and relationship-building skills • Excellent problem-solving, analytical, and communication skills • Ability to work independently in a fast-paced environment • Undergraduate degree in Business Administration, Logistics, or Supply Chain • Three years in a customer-facing role, preferably in a call center • Knowledge of supply chain, order management, and customer services processes • Experience with CCNA Product Supply system, reputed company, and reputed company Benefits • Innovative technology and a competitive benefits package starting on day one • Be part of a global organization where you can learn and grow Company Overview • reputed company is provides IT solutions for global health care businesses. It was founded in 2004, and is headquartered in Southfield, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.abacusservice.com. Apply To This Job

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