About this role
Job Title: Customer Service Representative & Administrative Support
Location: Calgary, AB
Schedule: Full-Time
Our client is seeking a highly organized and customer-focused Customer Service Representative & Administrative Support professional to support customer service operations and the production team. The ideal candidate is detail-oriented, adaptable, and committed to delivering exceptional service in a fast-paced environment.
What's the Job?
• Prepare and maintain production-related documents, reports, and spreadsheets.
• Support the production team with order tracking, scheduling, and status updates.
• Process customer orders and change orders, including entering sales orders and customer information into SAP.
• Take customer phone orders in a professional and timely manner.
• Perform dispatch duties and coordinate order deliveries.
• Provide marketing support, including handling sample, catalog, and information requests.
• Maintain marketing inventory and related records.
• Collaborate with outside sales teams to support customer requests and ensure a high level of customer satisfaction.
• Participate in semi-annual inventory counts.
• Follow all workplace safety procedures and report any hazardous conditions.
• Perform additional administrative and customer service duties as assigned.
What's Needed?
• High school diploma or equivalent.
• Minimum of 2 years of customer service experience preferred.
• Experience in the concrete block, pavers, construction materials, or related industries is considered an asset.
• Marketing experience or skills are an asset.
• Strong computer skills, including Microsoft Excel, Word, and Outlook.
• Experience with SAP is considered an asset.
• Excellent organizational and multitasking abilities.
• Strong communication, interpersonal, teamwork, and decision-making skills.
• Commitment to providing exceptional customer service.
• Experience working with multi-line phone systems and standard office equipment.
• Good reading, writing, and mathematical skills.
• Ability to lift and move up to 25 pounds when required.
• Ability to work in both office and occasional plant environments while following PPE and safety requirements.
What This Role Offers.
• Opportunity to work in a dynamic and collaborative environment.
• Exposure to customer service, administration, dispatch, and production support functions.
• Variety in daily responsibilities with opportunities to develop new skills.
• Supportive team culture focused on integrity, respect, quality, innovation, and customer service.
• Safe work environment with a strong commitment to employee well-being.
• Opportunity to contribute to operational success and customer satisfaction.
If this is a role that interests you, click apply now. We look forward to speaking with you!
Work Location: In person