About this role
Role Description
We are seeking a highly detail-oriented Virtual Medical Assistant / Patient Care Coordinator to support a specialty Orthopedics, Pain Medicine, PM&R, and Neurology practice. The ideal candidate is a clinically trained nurse (RN or NP) with U.S. virtual assistant experience who can intuitively navigate complex patient case files, manage high-volume patient communications, and oversee intricate insurance verifications across commercial, personal injury (PI), and workers' compensation claims.
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High-Volume Case Management:
Manage and organize detailed, complex patient case files with exceptional accuracy and clinical judgment.
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Insurance Verification & Authorizations:
Verify patient coverage across Commercial plans, Personal Injury (PI), and Workers' Compensation (WC) cases.
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Patient & Provider Communication:
Handle cross-channel communications (phone, email, text) in both fluent English and Spanish.
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Scheduling & Coordination:
Oversee calendar management, schedule patient appointments, and coordinate next steps in physician treatment plans.
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Clinical Case Tracking:
Review and synthesize patient histories and medical records to support practice workflows without requiring extensive hands-on oversight.
Qualifications
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Clinical Background: Registered Nurse (RN) or Nurse Practitioner (NP) credentials — non-negotiable.
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Hospital Nursing Experience: Minimum of 3 years of clinical hospital nursing experience.
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Virtual Assistant Experience: Minimum of 2 years working as a Virtual Assistant for U.S. healthcare operations.
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Language Fluency: Bilingual fluency in English and Spanish with clear, professional spoken English skills.
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Insurance Expertise: Hands-on experience verifying Commercial, Personal Injury (PI), and Workers' Compensation insurance types.
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Administrative Skills: Exceptional organizational ability, calendar management skills, and strong multi-channel communication etiquette.
Requirements
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This is a full-time contractor position (40 hours per week).
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Starting pay rate of $6 per hour depending on skill set and experience.
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Schedule: Monday through Friday, 8am-5pm EST.