Expert Systems Engineer Manager For Core Services Toronto

Overview Drive excellence in IT support as a Senior Systems Engineer Manager for Core Services at our global organization. Based in Toronto or Munich, you will enhance the digital experience for employees. This leadership position focuses on managing a team developing world-class IT support solutions for a diverse workforce. Your role encompasses overseeing crucial services such as identity management and endpoint security while fostering an automated digital workplace. You’ll collaborate with cross-functional teams to ensure seamless operations for over 2,400 employees. Responsibilities Lead the team responsible for global IT service delivery Foster automation through creative AI and low-code workflows Collaborate with cross-functional teams for user support Maintain compliance with security standards and audits Manage documentation, contracts, and vendor relationships Qualifications Minimum 5 years in engineering team leadership Expertise in identity technologies including Okta and Active Directory Solid enthusiasm for AI-driven process optimization Experience in tracking performance via KPIs Excellent communication skills, English proficiency required

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