About this role
Exciting opportunity at Chrono Innovation for a bilingual Customer Success Manager with expertise in SR&ED. Embrace a hybrid work model while enhancing client adoption of ChronoPlatform. In this full-time position, you will guide and educate clients through the onboarding process, ensuring they can navigate ChronoPlatform independently.
Your strong understanding of SR&ED claims and meticulous focus on quality will drive client success and satisfaction. By acting as a bridge between clients and our product, you'll contribute to continuous improvement in service delivery. Key Responsibilities:
• Facilitate onboarding for new clients in SR&ED
• Provide actionable coaching on platform use
• Enhance client retention through relationship building
• Review and confirm SR&ED narratives meet requirements
• Provide feedback for process and product enhancements Requirements:
• 3+ years in SR&ED technical consulting
• Deep understanding of CRA requirements
• Familiarity with software tools and integrations
• Strong interpersonal and communication skills
• Ability to manage client needs in fast-paced environments Utilize your SR&ED expertise to empower clients at Chrono Innovation and ensure their success.