About this role
Be a vital point of contact at the City of North Vancouver as a Customer Service Representative. Engage with the public to assist with inquiries and provide exceptional support.
The City’s Planning, Development & Real Estate department seeks an auxiliary Customer Service Representative to effectively interact with the community. Your role involves responding to public inquiries about City operations and services while maintaining high customer service standards. You will manage service requests, process various applications, and handle billing and payment details with accuracy and courtesy.
Key Responsibilities:
• Greet the public and assist with inquiries in person, by phone, and email
• Process applications for licenses, facility bookings, and payments
• Handle inquiries regarding services, bylaws, and events
• Maintain records and perform clerical tasks as required
• Ensure timely and accurate response to public service requests
Requirements:
• Experience in customer service, preferably municipal
• Knowledge of City programs, policies, and procedures
• Proficiency in modern office practices and software
• Strong communication skills and ability to manage inquiries
• Accuracy in cashiering and clerical duties
Deliver outstanding customer service and help enhance the community experience in North Vancouver.
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