Manager of Leasing

About the Company Theberge Group of Companies is one of Ottawa’s established multi-residential developers and property management companies, with a growing portfolio of approximately 1,300 units across the city. We’re on a deliberate path to become the gold standard for multi-residential customer service and leasing in the Ottawa market — and this role is central to that ambition. About the Role We’re looking for a seasoned leasing leader to own the leasing function end-to-end across our entire portfolio. This is a senior leadership position with direct accountability for occupancy performance, lease-up execution, and team development — not a stepping stone. If you’ve built leasing operations at scale, driven real results, and are ready to put your name on two flagship Ottawa lease-ups, we want to hear from you. The Opportunity The timing of this role is significant. Theberge has 585 units entering active lease-up in 2027 across two flagship properties: • 374-unit new-construction building — targeting Summer 2027 occupancy • 211-unit new-construction building, east-end Ottawa — targeting Summer 2027 occupancy In addition to managing these concurrent lease-ups, you will oversee our 700+ stabilized units across our established properties and small properties portfolio. This is career-defining work with direct access to senior ownership and a genuine mandate to set the bar for the industry. What You’ll Do Strategic Leadership • Own the leasing strategy, budget, and annual targets for the full Theberge portfolio — stabilized and lease-up • Lead the lease-up plans for both flagship properties from pre-leasing launch through stabilization, with milestone reporting at Day 90, 180, 270, and 365 • Set and defend occupancy, economic occupancy, rent growth, and concession targets in partnership with the VP and ownership Operational Excellence • Manage the full prospect-to-resident lifecycle: lead capture, qualification, tours, applications, screening, lease execution, and move-in • Own the AI leasing system’s knowledge base, escalation rules, and human-handoff thresholds; continuously tune for conversion and resident experience • Maintain rigorous CRM hygiene in Yardi / CRM IQ / DashQ — every lead accounted for, attributed, and worked to a defined disposition • Partner with Operations on unit turn velocity to keep leasing inventory move-in-ready on schedule Team Development • Hire, onboard, train, coach and motivate a distributed leasing team across all properties, including bilingual hires for our east-end Ottawa property • Run weekly leasing huddles and monthly portfolio leasing reviews • Build and maintain the leasing playbook: scripts, objection handling, tour standards, model suite presentation, and follow-up cadence Marketing & Brand • Work closely with the Marketing Lead on channel mix, ILS spend, OOH, social, and content • Provide ground-truth feedback on which channels are producing qualified leads • Co-own brand consistency at the leasing-office and tour-experience level across all properties Reporting & Accountability • Deliver the weekly leasing pulse, monthly leasing scorecard, and quarterly leasing strategy review to the VP • Own the lease-up dashboards for both flagship properties • Contribute to the build-out of the Yardi reporting layer What You Bring These are the essentials. Please apply only if you can speak to each of these from direct experience. • Demonstrated track record leasing up at least one new-construction multi-residential building of 200+ units from pre-leasing through stabilization (95%+ occupancy) • Comfort running concurrent lease-ups at scale — you’ve managed multiple properties simultaneously without dropping performance on stabilized assets • Minimum 5 to 8 years leading leasing across a portfolio of 1,000+ multi-residential units • French highly desirable — the ability to communicate with prospects, residents, and team members in French is a significant asset in this role • Yardi Voyager 7 fluency: guest cards, applicant workflow, screening, lease generation, move-ins, renewals, and reporting • RentCafe / CRM IQ experience: ILS syndication, online applications, online leasing, and resident portal • Comfort with AI leasing tools — you see AI as a force multiplier, not a threat. We run an integrated AI leasing stack that handles ~80% of top-of-funnel communication automatically • Data-driven leadership: you can read a funnel, diagnose a conversion problem, and act on it — not just report numbers up • Deep working knowledge of the Ontario Residential Tenancies Act: N-form workflows, AGI, rent control, vacancy decontrol, LMR, and LTB process • Customer service obsession — you model the prospect and resident experience you expect from your team • Experience with DocuSign, electronic application portals, and modern lead capture tools Why Theberge Group of Companies • Two flagship lease-ups in 2027 — this is genuinely career-defining work • Modern stack with real investment: Yardi Voyager 7, RentCafe, integrated AI leasing (CRMIQ, DashQ), and DocuSign • Distributed staffing model — dedicated leasing agents per building, not a centralized call centre; you’ll build a real team • Direct line to ownership — reports to the VP Property Management who reports directly to the President; decisions get made • Explicit ownership mandate to become the Ottawa gold standard for multi-residential customer service and leasing • Competitive compensation commensurate with experience How to Apply If you’re a leasing leader with the experience and drive to own this role, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Benefits: • On-site parking Work Location: In person

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