Toronto Operations Manager with AI Focus

Lead Opendoor's operations team in Toronto as a hands-on Operations Manager. Oversee team performance and streamline workflows using AI tools in a dynamic environment. At Opendoor, you will guide a team of Operations Specialists, ensuring they meet performance expectations and service level agreements. Your role requires designing workflows, debugging complex escalations, and enhancing operational efficiency. Collaborate with cross-functional teams and serve as a key point of escalation for challenging cases, while fostering a culture of innovation through AI technology. Key Responsibilities: • Lead and develop operations team performance • Set expectations and manage operational throughput • Design workflows integrating AI tools for improvement • Serve as escalation point for complex operational issues • Coordinate cross-functionally with various teams Requirements: • Hands-on experience with AI tools • Proven ability to build scalable operations teams • Strong operational instincts and problem-solving skills • Excellent communication and stakeholder management • High accountability with a bias toward action Shape the future of operations at Opendoor, leveraging AI and leadership skills in Toronto.

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