Professional Services Operations Manager at BlueCat

Elevate operational performance as BlueCat's Professional Services Operations Manager. Drive efficiency, profitability, and delivery excellence while ensuring scalable service operations. In this pivotal role with over eight years of experience required, you will lead resource forecasting and capacity planning in alignment with customer demand. Your main focus will be optimizing operational processes, enhancing utilization, and managing the services pipeline. You will also develop performance reporting tools and maintain accurate systems that support decision-making and revenue integrity. Key Responsibilities: • Lead services forecasting and resource supply alignment • Optimize resource utilization and profitability margins • Own and refine operational processes for service delivery • Manage services pipeline visibility and backlog efficiently • Develop performance reporting via dashboards and KPIs Requirements: • 8+ years in Professional Services or Operations roles • Strong grasp of service business models and margin drivers • Proven skills in capacity planning and process improvement • Advanced analytics experience with dashboards and models • Excellent collaboration and stakeholder management skills Become a key player in driving BlueCat's professional services excellence. #J-18808-Ljbffr

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