About this role
• Support internal and external ISO 9001 audits, including preparing records and addressing findings (CAPA)
• Develop and maintain structured reports (e.g., validation results, field performance, reliability metrics)
• Translate engineering processes into clear, usable instructions for non-engineering stakeholders
• Gather feedback from field technicians and clients to continuously improve documentation, reporting, and operational workflows
• Support root cause investigations by organizing, structuring, and validating field and test data
• Coordinate with engineering and manufacturing teams to ensure documentation reflects current system design and production processes
• Maintain alignment between design changes, firmware updates, and operational documentation
• Develop quick-reference guides, checklists, and troubleshooting playbooks for field use
• Advanced to expert-level proficiency in Microsoft Excel (data analysis, pivot tables, reporting automation)
• Experience with customer support platforms such as HelpScout, Zendesk, Odoo is a plus
Pay: $17.00-$20.00 per hour
Benefits:
• Casual dress
Work Location: In person