Group Product Manager for Agent Experience

Shape the future of customer support at Affirm as a Group Product Manager for Agent Experience. This remote role focuses on leading a talented team while enhancing AI-driven servicing solutions. In this influential position, you’ll guide a small team of product managers dedicated to improving tools and workflows for customer agents. As you set the vision for agent-centric technology, you will dive into high-impact projects and promote AI transformation in servicing. Your leadership will enhance user experience while maintaining operational excellence. Key Responsibilities: • Define vision and strategy for agent tooling • Lead and develop a team of 2-3 PMs • Stay engaged by personally driving key initiatives • Drive AI-first transformation in customer servicing • Collaborate closely with Operations and Servicing leaders Requirements: • Proven experience managing PMs in product roles • Strong strategic and operational mindset • Deep understanding of AI’s impact on customer experience • Excellent communication and stakeholder alignment skills • Bachelor's degree in related field or equivalent experience Bring your product leadership and AI innovation to Affirm's remote team and redefine agent support. #J-18808-Ljbffr

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