TouchBistro Customer Success Strategy Leader

Join TouchBistro as the Senior Director, Customer Success Operations in Toronto. Lead the design of scalable systems, data-driven insights, and AI enhancements for improved customer engagement. In this pivotal role, you will spearhead the transformation of Customer Success at TouchBistro. Your expertise in technology ecosystems will be instrumental in creating effective workflows for onboarding and retention. You'll also direct customer insights through clean data management, ensuring your team operates in a proactive manner. Key Responsibilities: • Build scalable operating systems for Customer Success • Unify and enhance CS technology stack • Develop actions from Customer Success data insights • Embed AI tools for improved operational effectiveness • Partner with Product and Engineering for high-impact execution Requirements: • 10+ years in CS Operations or Systems leadership • In-depth knowledge of Salesforce Service Cloud • Experience with operational workflows and data strategies • Strong focus on customer retention revenue models • Adaptable to hybrid workplace dynamics Harness your strategic vision to elevate TouchBistro's mission in customer satisfaction and retention.

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