About this role
Elevate your career as an Operations Manager with Air Canada, known as the best airline in North America. Lead a dynamic team focused on delivering exceptional customer service.
In this pivotal role, you will coach Customer Sales and Service Agents, ensuring they meet productivity and service objectives. Your strong interpersonal skills will help motivate front-line employees, while your problem-solving and multi-tasking abilities will support a positive work environment. Collaborating with management, you will contribute to process improvements and handle operational challenges head-on.
Key Responsibilities:
• Coach employees to meet service and productivity goals
• Monitor calls for compliance and accuracy
• Manage employee absenteeism and corrective actions
• Support new product launches and communicate their benefits
• Foster a culture of recognition and motivation
Requirements:
• Bachelor’s degree or equivalent preferred
• Experience in airline or call center operations
• Strong customer focus and professionalism
• Excellent problem-solving and communication skills
• Ability to work under pressure and with minimal supervision
Become a key player in enhancing service standards and employee engagement at Air Canada.
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