About this role
Join Woodbine Racetrack and Woodbine Mohawk Park as the Guest Experience and Retail Operations Manager. In this role, foster an environment where exceptional service and guest satisfaction thrive.
As a leader in this hands-on managerial position, your focus will be on developing team performance and customer relations. You will recruit skilled employees, manage daily operations, and ensure a seamless experience for all guests. Facilitating communication and gathering feedback is crucial for surpassing customer expectations.
Key Responsibilities:
• Lead recruitment of high-performing team members
• Address guest complaints through effective communication
• Conduct operational meetings for race-day readiness
• Summarize and share schedules of racing events
• Ensure proper communication regarding loyalty initiatives
Requirements:
• 5 years of experience in a related field
• 2 years in a leadership capacity
• Educational background in Business Management
• Outstanding verbal and written communication skills
• Proven problem-solving and multitasking abilities
Manage operations and enhance the guest journey at Woodbine Racetrack and Woodbine Mohawk Park.
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