About this role
Drive success and retention in the beauty industry with Fresha as a Customer Success Manager. You'll manage partner onboarding while building lasting relationships to ensure satisfaction.
This role focuses on guiding partners from initial setup to ongoing success, managing a high-volume onboarding funnel efficiently. Your strong communication skills and attention to detail will help maximize the value partners gain from Fresha's services.
Key Responsibilities:
• Manage the onboarding lifecycle for new business accounts
• Implement training for 40-50 partners per month
• Create detailed ecosystem profiles on Fresha's platform
• Ensure seamless data coordination with offshore teams
• Maintain ongoing partner relationships and quarterly reviews
Requirements:
• 2+ years in Customer Success or similar roles
• Proven project coordination skills are essential
• Proficiency in French is a strong asset
• Strong communication and organization skills
• Background in Beauty & Wellness is beneficial
Make a difference in partner growth and satisfaction as part of Fresha's dedicated team.
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