Lead Client Success Manager at BDO

Elevate client success at BDO as a Lead Client Success Manager, focusing on governance of Microsoft Business Applications. Drive strategy, oversee delivery, and mentor teams to achieve excellence. In this key role, you will partner with executives, aligning BizApps solutions with company objectives while establishing governance frameworks. You will manage a portfolio of strategic accounts, ensuring timely delivery and client satisfaction while leading a team of Client Success Managers. By promoting operational excellence, you will contribute to continuous improvement and performance tracking to foster growth. Key Responsibilities: • Align BizApps solutions with business transformation goals • Establish and enforce governance standards and frameworks • Manage a portfolio while ensuring SLA and KPI compliance • Lead and mentor a team of Client Success Managers • Drive adoption of SOPs and delivery methodologies Requirements: • 8–12+ years in Client Success or consulting roles • Strong knowledge of Microsoft Dynamics365 and PowerPlatform • Experience managing multiple client portfolios • Proven project management and delivery skills • Bachelor’s degree in relevant field Maximize client success by harnessing your expertise in delivery excellence and governance frameworks at BDO. #J-18808-Ljbffr

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