About this role
About The Como Hotel.
Have you ever stayed somewhere that felt more like a story than a stay? At The Como Hotel, we believe hospitality is an art form—one where thoughtful design, seamless technology, and authentic care come together to create experiences worth sharing.
Located steps from Stanley Park and English Bay, The Como is a 32-room boutique hotel that reflects Vancouver’s coastal energy and timeless sophistication. Newly renovated in 2025, it blends modern comfort with genuine warmth, offering daily Housekeeping, personalized Guest Services 24/7.
Our experience combines thoughtful personalization, seamless technology, sustainability, attainable excellence, and a distinctive sense of place.
We are guest-centric and team-driven. We believe that exceptional hospitality is supported by disciplined systems, genuine care, and people who take pride in making things work beautifully.
About the position:
We are seeking an experienced Administrative Operations Manager to provide the operational, commercial, and administrative structure behind our boutique hotel.
This role is responsible for revenue management execution, hotel systems, financial coordination, payroll preparation, compliance, documentation, and process improvement. It is primarily a behind-the-scenes position, with occasional involvement in hotel operations and guest support when needed.
Reporting directly to the hotel owners, the Administrative Operations Manager will work independently, turn priorities into action, and ensure the hotel’s internal operations are accurate, organized, and commercially sound.
Key Responsibilities:
Revenue Management and Commercial Performance:
• Lead day-to-day revenue management and pricing execution.
• Manage rates, restrictions, availability, and inventory controls through PriceLabs, Cloudbeds, and connected channels.
• Monitor occupancy, ADR, RevPAR, booking pace, pickup, segmentation, and demand patterns.
• Prepare forecasts, revenue reports, and performance recommendations for the hotel owners.
• Manage OTA administration and help improve channel performance and revenue integrity.
• Support direct-booking, corporate, group, and extended-stay strategies.
• Identify commercial opportunities and independently develop initiatives to improve performance.
Systems and Process Management:
• Own and optimize hotel systems, including Cloudbeds, PriceLabs, Operto, Whistle, OTAs, and related platforms.
• Streamline workflows and improve connections between hotel systems.
• Maintain SOPs, checklists, internal controls, and operational documentation.
• Ensure processes are practical, consistently followed, and aligned with the hotel’s service standards.
• Troubleshoot system and process issues and coordinate solutions with vendors and internal stakeholders.
Administrative Operations:
• Coordinate scheduling administration, time and attendance records, payroll preparation, and employee documentation.
• Ensure payroll information is complete and ready for owner approval.
• Maintain organized records, filing systems, contracts, and internal communication channels.
• Support employee onboarding administration and training records.
• Manage multiple priorities with accuracy, sound judgment, and appropriate follow-through.
Financial Coordination and Reporting:
• Prepare operational and revenue information for budgeting, forecasting, and financial review.
• Track expenses, purchasing, inventory, vendor costs, and budget variances.
• Support reconciliations, month-end reporting, and financial documentation.
• Produce clear, accurate, and timely reports for the hotel owners.
• Maintain strong internal controls and identify revenue integrity concerns.
Compliance, Maintenance, and Vendor Coordination:
• Maintain compliance, safety, incident, and audit documentation.
• Support compliance with BC employment standards and WorkSafeBC requirements.
• Coordinate maintenance records, preventive maintenance tracking, vendor schedules, and follow-up.
• Maintain organized vendor records, agreements, and operational documentation.
• Deliver training related to systems, compliance, safety, and administrative procedures.
What You Bring:
• At least five years of hotel operations or hotel administration experience.
• Demonstrated revenue management and commercial experience.
• Strong understanding of hotel operations, distribution channels, and OTAs.
• Excellent analytical, organizational, and problem-solving skills.
• Confidence working with reports, performance data, systems, and financial information.
• Strong technological aptitude and the ability to learn new platforms quickly.
• Fluent written and spoken English.
• Ability to work independently and develop initiatives in a dynamic environment with shifting priorities.
• Clear, professional communication and the confidence to work directly with hotel ownership.
• Experience with Cloudbeds, PriceLabs, Operto, Whistle, payroll preparation, BC employment standards, or WorkSafeBC is preferred. Additional languages are an asset.
Who Will Succeed Here:
You are structured without being rigid, commercially minded without losing sight of hospitality, and comfortable creating order in a growing environment. You anticipate what is needed, communicate clearly, and take ownership from analysis through execution.
You are professional, empathetic, engaging, recognition-driven, clear, consistent, and hospitable. You approach your work with growth, respect, authenticity, care, and empowerment.
Schedule and Location:
This is a full-time, permanent position, generally scheduled Monday through Friday from 9:00 a.m. to 5:00 p.m. Occasional evening or weekend availability will be required based on hotel operations.
The role is on-site, working from The Como Hotel in Vancouver’s West End or the company’s Metrotown office in Burnaby, as agreed.
Benefits include:
• 80% prescription drug coverage.
• Vision care, virtual healthcare, and paramedical benefits.
• 80% basic dental coverage, including routine and preventive care.
• RRSP matching up to 2%.
• $25,000 life insurance.
• Serious illness coverage.
• Financial-planning support.
• Up to $5 million in travel coverage.
• Family assistance, medical second-opinion, and additional support services.
• Coverage is subject to the applicable benefit-plan terms and eligibility requirements.
About The Como Hotel:
Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.