Customer Success Manager Bilingual Role

Join ContactMonkey as a Customer Success Manager focusing on mid-market clients, leveraging your Spanish fluency to enhance customer satisfaction and retention. Be part of our collaborative team driving business growth from Toronto. In this mid-market Customer Success Manager role, you will manage and grow a portfolio of mid-market accounts. Requires 2+ years in customer relationship management, emphasizing retention and adoption strategies. Your responsibilities will include onboarding, driving engagement, and identifying upsell opportunities while collaborating closely with Sales, Product, and Support teams. Key Responsibilities: • Own and manage mid-market customer accounts • Onboard new clients with best practices training • Drive account retention and identify growth opportunities • Collaborate with teams to ensure seamless customer experiences • Utilize customer feedback to mitigate churn Requirements: • 2+ years in customer relationship management • Proven retention and account growth success • Fluency in Spanish and English • Strong communication and problem-solving skills • Ability to work independently and in teams Leverage your customer success expertise and language skills to make a significant impact at ContactMonkey in Toronto.

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