About this role
Enhance client relationships as a Strategic Customer Success Manager with Sitero in Mississauga, Canada. A focus on commercial eClinical services requires strategic marketing and account management expertise. As a strategic leader at Sitero, you will be integral to our customer's success, managing account teams and executing go-to-market strategies.
The role emphasizes relationship-building to drive growth and revenue through net-new logo generation and customer expansion initiatives. This is a full-time position with a hybrid working arrangement. Key Responsibilities:
• Develop and qualify new leads within defined territories
• Collaborate closely with marketing on GTM strategy
• Drive customer expansion efforts and upsell opportunities
• Gather and analyze customer feedback for CSAT
• Manage all procurement activities effectively Requirements:
• Minimum 5 years in CRO or Biotech environments
• Strong knowledge of sales databases like Salesforce
• Proven experience in outside business development
• Bachelor’s degree required
• Willingness to travel up to 50% Leverage your client management skills and experience in clinical services to thrive in this role at Sitero.