Group Product Manager (Toronto)

The Role As Group Product Manager CRM, you will own the development and strategic roadmap for the CRM platforms across Canadian Banking. You will collaborate with cross‑functional partners—Commercial, Retail, Business Banking, Operations, and Engineering—to conceptualize, define, and implement the platform, drive a dedicated backlog, and manage a team of Product Managers. Your responsibilities include overseeing the rollout of an industry‑leading digital experience, engaging stakeholders, integrating participant feedback, prioritizing key features, and ensuring compliance with regulations and internal policies. Responsibilities • Lead agile product management to prioritize effectively and manage inter‑dependencies across key scrum teams. • Champion a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Prioritize and manage a dedicated backlog with partners across Commercial, Retail, Business Banking, Operations, and Engineering. • Partner closely with CRM vendors and Engineering to ensure a logical, engaging, and accessible user experience across client segments. • Collaborate with business stakeholder teams to ensure an effective operating and delivery model. • Use data to drive decisions, building hypotheses, testing, and iterating, and incorporate data and analytics strategies into the roadmap. • Maintain a prioritized backlog, support detailed user stories, and participate in sprint planning and review activities; engage daily with scrum teams, clarifying questions and aiding decision‑making. • Plan for and consider reusability of Canadian components in other markets across the Bank’s international footprint. • Engage with Business Leads and effectively communicate product release contents and expected product capabilities/customer journey. • Coach team members and support their development and desired outcomes as required. • Resolve issues between team members/stakeholders to meet objectives, guiding them to alternatives when necessary. • Report to senior management on progress, escalating issues with recommendations and solutions. • Understand and apply the Bank’s risk appetite and risk culture in day‑to‑day activities and decisions. • Actively pursue effective and efficient operations in accordance with Scotiabank’s values, code of conduct, and global sales principles, and ensure adherence to operational, compliance, AML/ATF/sanctions, and conduct risk controls. • Champion a high‑performance environment and contribute to an inclusive work culture. Qualifications • Minimum 5 years of experience building customer‑facing digital products. • Managed a technology product or digital journey end‑to‑end, from inception to delivery. • Strong understanding of Commercial, Retail, or Business Banking business lines, including policies, processes, servicing models, and products. • Ability to build trusted relationships, instill confidence, and influence stakeholders. • Experience with financial products and services in direct investing and/or wealth management. • Mastery of identifying and solving ambiguous problems to drive customer and business value. • Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, and Finance. • Excellent organizational and analytical skills with solid attention to detail. • Curious and experimental mindset to drive innovation. • Great verbal and written communication skills, engaging and influencing stakeholders at all levels. • Engineering, Computer Science, or Business degree considered an asset. Benefits • A rewarding career opportunity to create a new mandate and change how the bank operates. • An organization committed to making a difference in our communities, for you and our customers. • A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. • Diversity, Equity, Inclusion, and Allyship – an inclusive culture where every employee is empowered to reach their fullest potential and respected for who they are. • Accessibility and Workplace Accommodations – commitment to an inclusive and accessible environment for everyone. Location: Canada – Ontario – Toronto If you require accommodation (including, but not limited to, an accessible interview site, alternate‑format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know. #J-18808-Ljbffr

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