About this role
Drive operational excellence as a Sponsor Services Operations Manager at Manulife in Montreal, Quebec. Lead client account representatives and service advisors to enhance service delivery.
This hybrid role is crucial for overseeing Canada Retirement Group Plans operations. You will lead a dedicated team and implement performance management strategies while focusing on key performance indicators and compliance goals. Transform processes and ensure a high standard of client service in a business-to-business model.
Key Responsibilities:
• Oversee daily operations for service delivery and quality
• Lead process improvements and identify operational inefficiencies
• Manage and enhance team performance and accountability
• Build relationships with plan sponsors and internal partners
• Ensure compliance with risk management protocols
Requirements:
• Bachelor’s degree in business or finance
• 5+ years of operations and client management experience
• Proven leadership in a service-focused environment
• Experience with KPIs and process improvement
• Bilingual in French and English is an asset
Elevate operational management and client relationships at Manulife while ensuring efficient service delivery.
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