Customer Service Specialist

Job description: Customer Service Specialist Job Overview We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for processing customer requests, reviewing documentation, maintaining accurate records, and providing exceptional customer service through phone, email, mail, and in-person interactions. The ideal candidate is highly organized, customer-focused, and able to manage sensitive information while ensuring compliance with company policies and established procedures. Key Responsibilities • Process customer requests accurately and efficiently while ensuring compliance with company policies and procedures. • Review and validate customer documentation to ensure completeness and accuracy. • Maintain detailed electronic and physical records for tracking and future reference. • Prepare, update, and monitor tracking reports for pending customer requests. • Respond to customer inquiries by phone, email, mail, and in person, providing timely and professional assistance. • Explain processes, documentation requirements, and service timelines to customers. • Escalate complex customer concerns or unusual cases to the appropriate supervisor when required. • Assist with documentation reviews and support internal verification processes. • Coordinate with internal departments to ensure timely processing of customer requests. • Prepare daily, weekly, and monthly operational reports. • Maintain confidentiality while handling sensitive customer information. • Deliver a professional, positive, and customer-focused experience during every interaction. Qualifications Education • Postsecondary diploma or degree in Business Administration or a related field is preferred. Experience • Minimum 2 years of experience in a customer service, administrative, or customer support environment. • Experience processing documentation or working in a regulated environment is considered an asset. Required Skills • Excellent customer service and interpersonal skills. • Strong attention to detail and organizational abilities. • Excellent written and verbal communication skills. • Strong analytical and problem-solving skills. • Ability to handle confidential information with professionalism. • Ability to work independently while managing multiple priorities. • Strong commitment to accuracy and quality. Technical Skills • Proficiency in Microsoft Office Suite, including: • Microsoft Word • Microsoft Excel • Microsoft Outlook • Experience working with databases or internal systems is considered an asset. Key Competencies • Customer Service Excellence • Administrative Support • Documentation & Record Management • Attention to Detail • Communication & Relationship Building • Time Management • Compliance & Confidentiality • Analytical Thinking • Problem Solving • Team Collaboration Work Location: In person Pay: $19.00-$22.00 per hour Work Location: In person

Want to see how well you match this job?