About this role
Elevate client success at Sitero as a Customer Success Manager in Ontario. This hybrid role focuses on nurturing client relationships and driving revenue growth through strategic initiatives.
The Customer Success Manager role requires a strategic leader with expertise in clinical services and technology within the life sciences industry. In this position, you will manage long-term client relationships, mentor account teams, and execute tailored marketing plans. Your efforts will directly impact revenue growth and client satisfaction.
Key Responsibilities:
• Generate and qualify new leads within assigned territory
• Drive customer expansion through upselling and cross-selling
• Collaborate with marketing on go-to-market strategy
• Oversee customer onboarding for seamless implementation
• Ensure accurate financial management of client accounts
Requirements:
• Minimum 5 years in a CRO or life sciences tech company
• Strong background in account management or sales roles
• Experience with sales databases like Salesforce
• Excellent communication and presentation skills
• Willingness to travel up to 50% of the time
Become a key player in Sitero’s mission to enhance client success and operational impact in clinical services.
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