About this role
About the Role
We are looking for a Customer Support Representative to assist clients using our platform, reports, alerts, and equipment services. The role will provide clear and practical support throughout the customer experience.
Key Responsibilities
• Respond to client questions through email, phone, and online support channels Help users navigate accounts, inspections, reports, alerts, and equipment-rental functions Troubleshoot routine platform, access, and equipment-connection issues Support new clients during onboarding Document support requests and escalate technical issues when required Follow up with clients to confirm that issues have been resolved Share common questions and client feedback with our product and operations teams
Qualifications
• Experience in customer service, technical support, or another client-facing role Clear written and verbal communication skills Comfortable learning software platforms and technical products Patient, organized, and able to manage several requests at once Experience in SaaS, construction, inspection services, or technical support is an asset
Pay: $36,500.00 per year
Work Location: Hybrid remote in North Vancouver, BC