Outbound Sales Manager

Job Summary Outbound Sales Manager Global Faces Direct Full-time In-Office | Toronto, ON, Canada ROLE PROFILE The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction. This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement. Key Responsibilities: · Strong leadership capabilities · Experience in sales coaching and mentoring · Ability to operate effectively in a fast-paced, team environment with a strong drive for results · Exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will: Team Leadership & Performance Management • Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals • Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth • Proactively address performance or team dynamic challenges, escalating concerns when required. Campaign & Script Management • Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring • Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches • Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance Operational Oversight & Quality • Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results • Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates • Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention. WHAT YOU BRING TO THE ROLE Your Experience and Training: • 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets • Experience working in a performance-driven, KPI-focused environment • Experience working in a contact center is desirable. • Demonstrated success launching and optimizing sales or fundraising campaigns • University or College education, with a focus in Business Management or a combination of education and relevant business experience • Facilitation experience is an asset. Your Knowledge, Skills & Abilities: • Strong leadership and coaching skills with the ability to motivate and develop high-performing teams • Data-driven mindset with the ability to analyze performance metrics and translate insights into action • Excellent verbal communication skills with the ability to influence, engage, and align stakeholders • Confident decision-maker who can proactively address challenges and drive solutions • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Collaborative leadership style with a commitment to accountability, continuous improvement, and results Your Technical skills • Strong proficiency with performance dashboards, KPIs, and reporting tools • Experience working with dialer systems, CRM platforms, and shared documentation tools • High level of comfort leveraging data to inform coaching, optimization, and strategy • Data-driven mindset with the ability to analyze performance metrics and translate insights into action WHAT WE OFFER YOU • Flexible work environment • A competitive pay rate and generous bonus opportunity • 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services) • Company wide Socials & Milestones Celebrations • Paid Sick Days and Employee Assistance Programs, including premium mental health resources • Group auto & home Insurance deep discounts through The Cooperators. • Access to Employee Discounts to 1000+ stores through Perkopolis • Internal advancement opportunities and role development pathways • An open, inclusive and diverse working environment ADDITIONAL INFORMATION • Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required. • Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check. • Candidates must be legally entitled to work in Canada at the time of their application. This is a job posting for an existing vacancy.

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