Customer Success Engineer

• We’re building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale • You will partner closely with Customer Success Managers and own the “How” of technical solutioning • This is a consultative role that requires both depth and versatility • This is no support role; you’ll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base • As a CSE, you consult on the technical implementation path • When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn’t quite fit • A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers • We don’t believe in reinventing the wheel each time • Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps • Value Acceleration at Scale: You’ll unblock customers facing everything from basic setup issues to complex architectural challenges • However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again • When you solve for one customer, you’re solving for hundreds • Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality • This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production • No theoretical solutions – everything needs to be battle-tested and deployable • Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers • Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions • Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers Benefits • Health care: Based on where you’re located and the plans available there, you can have up to 100% of your and your family’s premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage • Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it! • Supporting healthy meals: We want to ensure you eat healthy each day. It’s why we provide a taxable monthly stipend so that you can be nourished throughout the week • Play well, be well: We’re serious about your wellness. Whether it’s a boxing club membership, hula classes, or a longboard, we’re here to cheer you on to get out and get moving. We’ll reimburse you for activities and items that bring you joy through our wellness and fitness program • A room with a view: We want you set up for success! To help make your home office comfortable, we’ll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis • Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!

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