About this role
Note: The job is a remote job and is open to candidates in USA. Ingage is a company that enhances presentations through interactivity to engage audiences effectively. They are seeking a Customer Success Manager who will be responsible for managing customer relationships post-sale, ensuring a positive onboarding experience, and collaborating with various teams to optimize customer success processes.
Responsibilities
• Be the primary point of contact for our customers
• Work closely with the Sales team to smoothly onboard new customers to the Ingage Suite
• Manage the onboarding curriculum and provide regular feedback to leadership on improvement recommendations
• Manage the Customer Success Hubspot process
• Manage all email and phone communication with customers including calling customers
• Proactively identify and engage with customers based on their custom health
• Report on customer health and align with Sales on up-sell opportunities
• Serve as a backup for our Support lead as needed
• Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases
• Be knowledgeable of release schedules and release content
• Organize, write and deploy newsletters and product release emails to customers
• Own the product knowledge base
• Recognize and confirm opportunities for customer testimonials and references
Skills
• 2+ years of experience in a similar customer facing role in Customer Success and/or Account Management
• Excellent writing and verbal communication skills
• Strong empathy for customers and passion for revenue and growth
• Understanding of software and technology with an eye towards benefits to end users
• Analytical and process-oriented mindset
• Excellent organizational and time-management skills to coordinate across teams
• Flexibility and comfort in a fast-paced environment with rapidly changing business needs
• Willingness to take direction and feedback
• Experience with Hubspot and JIRA
• Previous experience with SaaS based solutions
Company Overview
• Ingage offers a suite of tools that help sales teams create, share, and measure the effectiveness of marketing content to close more deals. It was founded in 2008, and is headquartered in Yardley, Pennsylvania, USA, with a workforce of 11-50 employees. Its website is http://www.ingage.io.
Apply To this Job
Company : Ingage
Salary : Work from home