About this role
Shape the future of commerce as a bilingual Customer Success Manager in Markham, Ontario with one of the leading payment companies. Drive revenue growth and enhance customer experience across your portfolio. In this role, you will strengthen client loyalty and foster long-term satisfaction.
As a key member of the retention and growth team, leverage your sales acumen to identify upsell opportunities and resolve client challenges. Collaborate with experienced leaders to elevate your career while making a significant impact in the payments industry. Key Responsibilities:
• Drive revenue growth by identifying cross-sell and upsell opportunities
• Build trusted relationships to strengthen client retention
• Manage onboarding and equipment rollouts for new locations
• Optimize pricing strategies aligned to profitable growth
• Use data insights for effective portfolio management Requirements:
• Fluency in French and English, exceptional communication skills
• Proven experience in B2B customer service or sales
• Confidence in negotiation and relationship building
• Proactive mindset to identify and solve client needs
• Excellent time management and organization skills Leverage your bilingual skills and business acumen to enhance customer success in the thriving payments sector.