About this role
Shape the future of AI-enabled support at Ingram Micro as a Senior Principal Product Manager. This pivotal role focuses on product strategy and execution for the Unified Support ecosystem. As a critical leader, you will direct the product strategy and roadmap for global Unified Support.
Your mission includes overseeing AI transformation initiatives and partnering with key stakeholders to build scalable support platforms. This position offers executive visibility and the chance to transform customer experiences through creative AI solutions.
Key Responsibilities
Define product strategy and roadmap for Unified Support
Lead AI initiatives for chat, voice, and self-service
Drive automation in high-volume support operations
Collaborate with Engineering and CX leaders for scalability
Build omnichannel support experiences for diverse users
Requirements
Bachelor’s degree in Computer Science or related field
8+ years of Product Management in SaaS or cloud
Proven ability to scale support platforms globally
Experience with Zendesk, ServiceNow, or equivalent
Solid AI transformation implementation experience
Bring your cutting-edge vision and expertise to redefine AI‑driven customer support at Ingram Micro.