Corporate Sales & Retail Manager - Secret City Studio

Overview We are seeking a commercially-focused Corporate Sales & Retail Manager to drive two revenue streams: corporate and private group bookings, and a growing retail and merchandise pipeline. This is a hands-on, revenue-generating role for someone who is equally comfortable on the phone with a corporate event planner and managing a retail product line from sourcing to sell-through. Reporting into the Head of Operations and Finance, you will own outbound sales for our experiences and build out our retail program across on-site, and direct channels. Key Responsibilities: Corporate and Private Sales • Own the full sales lifecycle for corporate, private, and large-scale group bookings across all Secret City experiences. Retail and Merchandise Pipeline • Build and manage the Secret City retail program across pins, posters, hats, apparel, and other experience-themed merchandise. • Source and manage vendor and supplier relationships, including production timelines, quality control, and unit economics. • Manage inventory, SKU planning, and pricing across on-site retail at experiences, e-commerce, and wholesale channels. • Develop corporate gifting and custom merch bundles for private group clients as a value-add and incremental revenue stream. • Track sell-through, margin, and inventory turn; recommend new product drops and discontinued SKUs based on performance. Partnerships and Venue Development • Identify, evaluate, and build relationships with third-party event venues, co-working spaces, and unique booking locations to expand our event footprint. • Act as the primary point of contact for partnership contracts and logistics. • Pursue retail partnership opportunities with local shops, hotels, and tourism partners to expand merchandise distribution. Performance and Reporting • Define and track KPIs across B2B sales, retail performance, and partnership ROI. • Provide weekly pipeline, sales, and retail performance reports to senior leadership with clear recommendations. • Own the budget for retail production and partnership development. Admin • Attend and contribute to weekly meetings, including All Hands, project specific meetings, and design critique sessions. • Create FAQs and process documents to support cast, front-of-house, and operations teams on sales and retail workflows. • Maintain expenses within allocated amounts and provide financial updates as required. • Research and keep current with industry trends, developments, and tools. • Participate in job-related training activities as necessary. • Build and execute an outbound prospecting plan targeting corporates, agencies, event planners, hotels, concierges, and tourism partners. • Manage inbound private and group inquiries from first touch through contract, payment, and on-site handoff. • Negotiate and close partnership and event deals, consistently meeting defined revenue goals. • Maintain an active pipeline in CRM with accurate forecasting and reporting. Requirements • 2-4 years of B2B sales, account management, retail merchandising, or partnerships experience. • Proven track record of building and closing a sales pipeline, ideally in events, hospitality, entertainment, or experiential. • Experience managing a retail or product line is a strong asset (sourcing, inventory, vendor management, pricing, sell-through). • Comfortable juggling multiple deals and projects in a fast-moving environment. • A connector with strong communication skills; able to build relationships with corporate clients, event planners, venue partners, vendors, and influencers. • Data-driven mindset with creative instincts; equally comfortable reviewing a P&L and brainstorming a new product drop. • Passionate about culture, lifestyle, and community in Toronto. Pay: $55,000.00-$75,000.00 per year Benefits: • Company events • On-site parking Work Location: In person

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