About this role
Elevate client engagement at Sitero as a Customer Success Manager based in Ontario. This hybrid role emphasizes customer satisfaction through strategic support and business development.
This strategic leadership position allows you to manage the overall health of Sitero’s commercial services. Your responsibilities include nurturing long-term client relationships, executing marketing strategies to attract new clients, and handling financial aspects of client relations to ensure growth and efficiency.
Key Responsibilities:
• Research and establish plans for new client opportunities
• Develop trusted relationships and recommend Sitero solutions
• Lead efforts in customer expansion and upselling strategies
• Oversee smooth onboarding with internal teams
• Collect customer insights to enhance overall satisfaction
Requirements:
• Minimum 5 years in CRO or Life Sciences technology
• Preferred background in Clinical Operations or Business Development
• Strong communication and organizational skills required
• Familiar with Salesforce and sales methodologies
• Willingness to travel significantly within your territory
Drive Sitero's success through your expertise in managing client relationships and satisfaction.
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