About this role
Must haves:
3+ years of experience in Public Sector with developing complete Salesforce CRM solutions
5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module
5+ years experience with Agile SCRUM methodology
5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation
3+ years of experience with Salesforce and 3rd party system integrations
Responsibilities:
Funding Management System ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System including future projects and system enhancements.
Acting the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on:
Business Analysis/Requirements Gathering
Supporting the Development User Story refinement during the various Sprints
Supporting User Acceptance Testing
Participating in Sprint Reviews and Back Log management
Ensuring that the vendor business requirements are captured and completed in accordance with the Agency highest standards.
Supporting the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders.
Requirements
Desired Skills:
Agile Scrum Experience
Azure Dev Ops Experience
PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification
Salesforce Certified Business Analyst Certification (an asset)
Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)
Chartered Professional Accountant (CPA) or equivalent financial experience (optional)
Experience in healthcare, transfer payment administration, or public sector funding management processes
Required Skills:
Bachelor’s degree in computer science or equivalent experience
5+ years experience with delivering Salesforce CRM solutions
5+ years experience in software development methodologies such as Agile and SDLC
Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams
Proven critical thinking, analytical and problem-solving skills
Excellent verbal and written communication skills
Strong communications skills to engage with all stakeholders
Proven track record for building strong working relationships
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
Required Experience / Evaluation Criteria:
Salesforce Solution Development Skills in Public Sector: 10 Points
3+ years of experience developing complete Salesforce solutions used in the Public Sector
Experience with Public Sector processes and knowledge of Public Sector Enterprise Business Requirements artifacts (or similar), processes and practices, and ability to produce requirements documentation that comply with industry standard practices.
Consulting & communication skills 10 Points
Proven critical thinking, analytical and problem-solving skills
Excellent verbal and written communication skills
Strong communications skills to engage with all stakeholders
Proven track record for building strong working relationships
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
Core Skills & Experience 50 Points
Bachelor’s degree in computer science or Equivalent Experience
5+ years experience with delivering Salesforce CRM solutions
5+ years experience in software development methodologies such as Agile and SDLC
Agile Scrum Experience
Azure Dev Ops Experience
PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification
Salesforce Certified Business Analyst Certification (an asset)
Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)
Chartered Professional Accountant (CPA) or equivalent financial experience (optional)
Technical Skills 30 Points
5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Sales Cloud, Health Cloud) Module
5+ years experience with Agile SCRUM methodology
5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis and documentation
Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams
Deliverables Include:
Ability to communicate clearly with business SMEs and collaborate with vendor counterparts to analyse business needs, document and summarize business requirements with the goal to solve business problems and present the appropriate solutions leveraging the Salesforce CRM platform.
Ability to create business process flows and User Stories in Azure Dev Ops in support of designing and implementing Salesforce CRM solutions.
Ability to create business test cases to facilitate Salesforce CRM Funding Management System user testing.
Creation of appropriate business documentation artifacts in support of the Funding Management System pre go-live and post go-live