About this role
Join CLEAR as an Operations Manager, leading airport operations and enhancing customer experiences while supervising hourly Ambassadors on the ground.
Reporting directly to the General Manager, this role is integral to CLEAR's mission of creating safe and seamless experiences for travelers. Successful candidates will have a dynamic leadership background in customer service-focused environments. Your responsibilities will involve team coaching, performance analysis, and aligning operations with CLEAR and TSA standards.
Key Responsibilities:
• Assist the General Manager in operational duties
• Maintain high security and integrity standards
• Guide recruitment and development processes for Ambassadors
• Mentor team members to exceed service expectations
• Develop relationships with stakeholders within the station
Requirements:
• Minimum 3 years in a leadership capacity
• Excellent communication and motivation capabilities
• Ability to juggle multiple workloads effectively
• Background in employee engagement and sales
• Required availability during non-traditional hours
Lead operations with CLEAR, fostering top-notch customer engagement and team development.
#J-18808-Ljbffr