Account Manager (Client Success & Growth)

About the position YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa. Responsibilities • Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products. • Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently. • Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features. • Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner. • Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions. • Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies. • Resolve technical issues effectively for all products, ensuring seamless client experience. • Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment. Requirements • 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships. • Strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades. • Proactive problem-solver with exceptional written and verbal communication skills. • Confident in engaging with senior-level professionals and managing their needs. • Ability to leverage technology to enhance client engagement and support. • Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges. • Excellent time management, organizational skills, and a curiosity-driven approach to learning. • Competitive, ambitious, and eager to grow in a fast-paced environment. • Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions. • Collaborate effectively with team members to achieve shared goals and enhance client satisfaction. Benefits • Competitive compensation package • Base salary starting at \$50,000/year + performance-based incentives • Health, vision, and dental benefits, 100% employer-paid • RRSP • Gym subsidies • Flexible work hours • Paid sick days • Fun activities and celebrations • Office perks including company-provided snacks, drinks and events • Employee recognition programs • Continuous learning opportunities • Reimbursements to support personal and professional development • Hands-on experience working with senior-level business leaders

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