Senior HR and Operations Leader

About the position Big Viking Games is seeking a Senior HR & Operations Leader to establish the operational infrastructure necessary for effective company scaling. This role, reporting to the COO, integrates People, Operations, Systems, and Business Execution. It requires an operator mindset with a secondary focus on HR. The individual will collaborate with leadership to identify and resolve operational issues, enhance visibility, implement scalable processes, mentor managers, and foster organizational accountability. Responsibilities span people challenges, operational systems, workflow design, reporting, and process improvement. The ideal candidate possesses a business operator's perspective, understands organizational scaling, and thrives in building structure within evolving environments. Responsibilities • Partner directly with the COO to improve organizational effectiveness and operational execution across the business. • Identify operational bottlenecks, inefficiencies, and communication gaps, then design practical solutions. • Build scalable systems, processes, SOPs, and operating rhythms that improve accountability and visibility. • Improve organizational reporting and operational metrics to support decision-making. • Help leadership teams move from reactive execution to proactive planning. • Coach managers and leaders on performance management, communication, accountability, and team effectiveness. • Support leadership in navigating difficult people situations and organizational challenges. • Build frameworks that help managers operate consistently and effectively. • Improve organizational clarity around roles, responsibilities, ownership, and decision-making. • Oversee employee lifecycle processes including onboarding, offboarding, role changes, performance management, and workforce planning. • Maintain HR systems, records, policies, and compliance requirements. • Partner with Finance on payroll, benefits administration, and employee-related reporting. • Ensure operational excellence across all core people processes. • Evaluate, implement, and optimize systems that improve operational efficiency. • Introduce automation and AI-assisted workflows where they create meaningful business value. • Improve data visibility through dashboards, reporting, and operational metrics. • Help establish a modern operational infrastructure capable of supporting future growth. • Lead cross-functional operational initiatives on behalf of the COO. • Support organizational change initiatives, restructuring efforts, and process redesign projects. • Act as a trusted operator capable of driving projects from concept through implementation. Requirements • 7+ years of experience in Operations, People Operations, Business Operations, HR Operations, or a related leadership function. • Demonstrated experience building systems, workflows, processes, or operational infrastructure from the ground up. • Strong business acumen and understanding of how organizations scale. • Experience supporting senior leaders and influencing decision-making. • Strong operational problem-solving skills with a bias toward action. • Excellent judgment when navigating ambiguity and competing priorities. • Experience using technology to improve operational effectiveness. • Comfortable working in environments where structure is still being built. Nice-to-haves • Experience in a technology, gaming, SaaS, startup, or high-growth environment. • Experience implementing AI-enabled workflows or operational automation. • Experience with HRIS, ERP, project management, reporting, or workflow platforms. • Experience building operational dashboards and KPI frameworks. • Exposure to organizational design, workforce planning, or business operations. Benefits • Comprehensive health and wellness benefits • Generous PTO and holidays

Want to see how well you match this job?