Service Manager - Payroll and Benefits Manager (Toronto)

Shangri-La Toronto Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting. Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings. Key Responsibilities Demonstrates a high level of integrity, provides a 5‑Star experience and sets a positive example for Colleagues in providing true Shangri‑La hospitality from the heart. Manage the hotel’s benefits programs including enrollments and changes, extended health care benefits programs, and other benefits and administrative processes. Manage administration for colleague changes, absences, compensation adjustments, RRSP and DPSP contributions and complete paperwork as required to facilitate Service Canada requests. Prepare the company payroll in a correct and timely basis using the Push Payroll software, assist in calculating manual payments, processing taxable benefits and deductions as required. Using PUSH Payroll software, manage time & attendance, colleague changes, enrollments, terminations, wage and salary adjustments, exporting information as required to process bi‑weekly payroll. Lead and participate in the active labour management of the hotel, ensuring managers are in compliance with productivity standards, entering and utilizing the labour management software as required. Ensure the processing of new hires, temporary workers, transfers, promotions and terminations. Critically review and analyze current payroll, benefits and tax procedures to recommend and implement changes leading to best‑practice operations. Regularly audit payroll balance sheets, YTD earnings, etc. to ensure compliance measures are in place. Analyze, evaluate and review labour audit spreadsheets and databases for data reporting and analysis purposes. Maintain a positive, professional and confidential rapport with all Colleagues in the hotel and ensure a cohesive, collaborative approach to working relationships. Prepare the Payroll journals and balance sheet reconciliation for those accounts. Ensure compliance with Company, owner, statutory and fiscal requirements and timetables. Train management in payroll related software, timecard approvals, and familiarity with software, as required. Monthly reconciliations of WSIB, benefits eligibility (monthly and bi‑annually), RRSP etc. Managing payroll yearend processing including T4, Benefit and payment reconciliation. Assisting Finance team for yearend process. Responsible for government requests including garnishment processing etc. Undertake other ad hoc related responsibilities, as required. About You Analytical skills – Must have strong analytical, organizational, multitasking skills and be able to manage multiple projects successfully. Mathematical skills – Perform a multitude of highly complex calculations. Functional expertise – Demonstrates considerable competence in technical areas of accounting towards payroll. Communication – Excellent verbal and written communication with 100% fluency in English, ability to write policies and technical correspondence related to the position and able to clearly communicate complex financial data amongst the management team in the hotel. Exceptional leadership – Inspire colleague commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, high morale, safety, respect, sincerity, helpfulness, courtesy and humility. Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism. Technology proficiency – Fully competent with current Windows based accounting programs and online commercial banking. Organizational skills – Superior office administration skills, strong organizational and multitasking skills and be able to manage multiple projects successfully. Approachability – Through personal presence, must be highly visible/approachable to Colleagues, Managers, and Executives. Decision‑making and problem‑solving – Responds promptly, accurately and reasonably when making decisions, ultimately ensuring successful problem resolution. Conflict resolution – Ability to deal effectively with all Colleagues, demonstrating high levels of patience, tact, diplomacy and confidential

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