IT Systems Analyst 1 Full-Time, Permanent Position (Calgary)

Deadline for applications: Opened until a suitable candidate is found. The Organization The Health Sciences Association of Alberta (HSAA) is a progressive union representing approximately 30,000 paramedical, professional, and technical members. Our staff are committed to delivering high-quality services to our members. HSAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Position The IT Systems Analyst is responsible for the management and maintenance of HSAA’s servers, network, and key systems. Reporting to the Manager, Information Management & Technology (IM&T), the Systems Administrator provides technical expertise on existing systems and operational IM&T support for broader, more complex projects, which may include the development and implementation of new services and systems. Working both independently and collaboratively, the role ensures HSAA’s on-premises and cloud-based infrastructure remains reliable, secure, and aligned with operational requirements, while providing second-level technical support to staff at the assigned office location. Key Responsibilities Include But Not Limited To • Oversee the day-to-day operation, performance, and availability of HSAA’s local and wide area networks and Windows server environments — including both on-premises and cloud-hosted infrastructure — to ensure reliable, secure, and uninterrupted services for staff, business applications, and organizational operations. • Administer and monitor network and information systems security controls — including firewalls, endpoint protection, access controls, and monitoring tools — and maintain and validate backup and recovery systems to protect organizational data and support business continuity. • Provide operational IM&T support for corporate and departmental projects — including infrastructure planning, system configuration, testing, and deployment — and develop automation tools and scripts to streamline operational processes and improve efficiency. • Act as the second-level (Tier 2) escalation point for complex technical issues, providing in-person and remote support to staff and collaborating with the Support Technician to resolve advanced hardware, software, connectivity, authentication, and access-related issues. • Create and maintain technical documentation, standards, and procedures, and support the administration of specialized systems, including building access control and video monitoring platforms. What You Bring You are an experienced information technology professional who brings strong technical knowledge, sound judgment, and analytical problem-solving skills. You are able to manage competing operational priorities while maintaining a clear focus on system reliability, information security, and service availability across the organization. You are comfortable working in a dynamic environment that involves changing priorities and complex technical issues. You can diagnose and resolve problems across desktop, server, network, and enterprise systems, and you understand how system reliability, security, and business continuity connect to broader organizational operations. You bring strong customer service and interpersonal skills, and you work effectively both independently and as part of a collaborative team. You partner closely with peers across offices and with the Support Technician to share knowledge, improve troubleshooting procedures, and deliver consistent, responsive support. You communicate effectively with users of varying technical backgrounds, explaining technical concepts and procedures clearly. You handle sensitive information with care and bring strong attention to detail and a commitment to continuous improvement. Qualifications, Knowledge, And Skills • Post-secondary degree or diploma in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience. Relevant industry certifications are considered an asset. • Minimum of five (5) years of experience working in the information technology field. • Experience supporting desktop and server operating systems, including diagnosing and troubleshooting hardware, software, network, and system issues of varying complexity. • Experience administering and supporting Microsoft Cloud Services, including SharePoint, Azure/Entra, Intune, Teams, and Exchange Online, as well as server administration, user account management, and access controls. • Experience in server administration and maintenance, including diagnosing and troubleshooting computer and server hardware issues. • Strong customer service, interpersonal, and written and verbal communication skills, including the ability to explain technical concepts and procedures to users with varying levels of technical knowledge. • Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and implement practical solutions in a timely manner. • Experience developing and delivering user training, learning sessions, and technical documentation to support user understanding and system adoption. • Experience maintaining confidentiality and handling sensitive information in accordance with the Personal Information Protection Act (PIPA) and related privacy legislation. • Ability to work independently while contributing effectively within a collaborative team environment, with strong attention to detail and a commitment to continuous improvement. • Experience working in a unionized environment is considered an asset. • Familiarity with Association Management Systems, such as UnionWare, is considered an asset. Your Core Competencies • Creative Problem Solving. You assess problems in new ways to achieve outcomes and solutions. • Drive for Results. You maximize resources to achieve organization goals while maintaining accountability to each other and stakeholders. • Systems Thinking . You understand broad perspectives, set goals to meet long-term outcomes, and help others to see their role in achieving results. • Develop Self and Others. You are committed to learning and understanding the strategic importance of ongoing team development. • Agility. You anticipate and adapt to changing priorities and environments. You are resilient in times of uncertainty. • Develop Networks. You build connections and trust in relationships. • Build Collaboration. You lead and contribute to conditions that support teamwork, collaboration, consistency, and excellence. What We Offer Competitive Compensation: $49.94 - 60.78 Top Benefits: 100% employer paid benefits, flex spending account, and pension plan   Hours of Work: 35-hour work week  Learning & Development: Internal and external training support  How to Apply:   Please submit your resume and cover letter by e-mail to Human Resources at . A cover letter is required, as written communication skills, accuracy and attention to detail are essential to this position. In your cover letter, please tell us how your skills and experience align with this position. Your cover letter will be reviewed as part of the recruitment process.    We're committed to building a safe and qualified team. As part of our hiring process, the successful candidate will be asked to provide verification of relevant educational credentials (certificates and/or diplomas, as applicable), a satisfactory driver's abstract for roles that involve travel or driving, and consent to a criminal record check. These requirements will be discussed in more detail during the selection process. We thank all applicants for their interest. Only individuals selected for interviews will be contacted. Applications may be used to fill other current and future opportunities.

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