End User Services Senior Manager Role

Become a key player at Cassels Brock & Blackwell as the Senior Manager of End User Services, leading IT service excellence and user experience in Toronto. This role emphasizes IT service management and is ideal for candidates with extensive operational experience. As a part of the Information Technology team, your focus will be on ensuring efficient end-user computing and audio-visual technology management. Your capabilities will directly influence user engagement and service delivery strategies throughout the firm. Key Responsibilities: • Oversee IT service delivery and endpoint management • Drive performance management for the Service Desk team • Implement continuous improvement initiatives • Manage on-site audio-visual technology for meetings • Collaborate with security and IT teams on compliance Requirements: • 10+ years of progressive IT operational experience • 7+ years in leadership roles in IT Service Desk • Familiarity with ITIL, Microsoft applications, and ServiceNow • Expertise in managing audio-visual systems • Strong organizational and analytical skills Shape the future of IT services at Cassels Brock & Blackwell by leveraging your leadership and continuous improvement skills. #J-18808-Ljbffr

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