Healthcare Business Analyst

Business Analyst – Healthcare / Long-Term Care (Ontario) We are seeking an experienced Business Analyst with strong healthcare domain expertise to support enterprise applications and digital transformation initiatives within Ontario's Long-Term Care sector. Key Responsibilities: • Lead business analysis activities across the full project lifecycle, including requirements gathering, process analysis, business modeling, gap analysis, and solution evaluation. • Collaborate with stakeholders, SMEs, vendors, development teams, and QA teams to define and document business and technical requirements. • Conduct user research activities such as interviews, workshops, empathy mapping, and process mapping in alignment with Ontario Digital Service standards. • Support project planning, risk management, status reporting, stakeholder communications, and change management initiatives. • Analyze production issues, defects, and data-related challenges, providing recommendations and solutions to minimize business impact. • Develop business cases, feasibility studies, process documentation, user guides, training materials, and operational support documentation. • Apply Lean and business process re-engineering methodologies to improve service delivery and operational efficiency. Required Qualifications: • 5+ years of Business Analysis experience within the healthcare sector. • Strong experience supporting Long-Term Care, EMR, HIS, Clinical Assessment, or Ontario healthcare systems. • Hands-on experience with: • Fixing Long-Term Care Act, 2021 • Ontario Digital Service Standards • Ontario Design System (ODS) • Service Design Playbook • AODA accessibility standards • Experience conducting user research activities, including stakeholder interviews, workshops, card sorting, and empathy mapping. • Strong knowledge of business process modeling, use case development, data flow analysis, requirements management, and gap analysis. • Experience with cloud-based solutions and digital transformation initiatives. • Advanced proficiency with MS Office Suite, Miro, and collaboration tools. Key Skills: • Exceptional stakeholder management and relationship-building skills. • Strong analytical, problem-solving, troubleshooting, and critical-thinking abilities. • Excellent verbal, written, presentation, facilitation, and negotiation skills. • Ability to work effectively with both technical and non-technical audiences. Preferred • Knowledge of Personal Health Information Protection requirements (PHIPA). • Experience with Long-Term Care Inspections, Licensing, Critical Incidents, and Ontario healthcare reporting standards.

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