Director of Operations

Company Description Vision Security is a community-focused security provider built on simplicity, trust, and service. The company’s mission is to deliver peace of mind to clients while creating meaningful opportunities for individuals who want to make a positive impact. Vision Security is committed to high standards of safety and reliability, ensuring clients feel supported and protected. Through a strong culture of service and giving back, the organization works to safeguard communities and inspire positive change. Team members join a purpose-driven environment where operational excellence and social responsibility go hand in hand. Role Description The Director of Operations is a full-time, on-site role based in the Greater Montreal Metropolitan Area. This role oversees day-to-day operational performance, including planning, implementing, and optimizing procedures to ensure consistent, high-quality service delivery. The Director will lead and support operations teams, establish performance metrics, monitor key operational indicators, and drive continuous improvement across sites and functions. They will manage budgets and resource allocation, coordinate schedules, and ensure compliance with company policies, safety standards, and regulatory requirements. The role also collaborates closely with leadership, sales, and customer service teams to enhance client satisfaction, resolve escalated issues, and support strategic growth initiatives. This position requires a hands‑on leader who can balance strategic planning with active involvement in frontline operations. Qualifications • Strong operations management and process improvement skills, with experience designing, implementing, and optimizing operational workflows. • Proven analytical skills and data-driven decision-making abilities to interpret KPIs, identify trends, and recommend actionable improvements. • Demonstrated team management and leadership capabilities, including coaching, performance management, and fostering a collaborative culture. • Experience with budgeting, financial oversight, and resource planning to align operational performance with organizational goals. • Customer service orientation, with the ability to manage escalations, build client relationships, and maintain high service standards. • Excellent communication and interpersonal skills in a professional setting; ability to work effectively with cross-functional teams and stakeholders. • Experience in security, facilities management, or a related service industry is an asset. • Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent relevant experience. • Ability to work on-site in the Greater Montreal Metropolitan Area, with flexibility to respond to operational needs as required. #J-18808-Ljbffr

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