Senior Customer Success Partner in Fintech

Elevate your career as a Senior Customer Success Partner with Personetics, leading client relationships in the rapidly evolving Cognitive Banking space. Utilize your skills in digital banking and personalization to drive success for major financial institutions. In this senior role, you will maximize the impact of Personetics' platform across a diverse portfolio of prestigious banks. Your expertise will ensure clients are strategically engaged and satisfied, while proactively monitoring their health indicators and driving adoption metrics. Collaborate with various stakeholders to align expectations and foster long-term relationships. Key Responsibilities: • Manage day-to-day relationships with assigned bank customers • Conduct executive strategic reviews focusing on outcomes and ROI • Drive high CSAT and NPS through proactive engagement • Identify expansion opportunities within existing accounts • Provide product consultation to maximize business value Requirements: • 7–12 years in Customer Success or Account Management • Experience with large banks and financial services clients • Strong understanding of digital banking and AI platforms • Ability to thrive in a fast-paced environment • Customer-focused mindset with multi-stakeholder engagement experience Leverage your relationship management and fintech expertise to empower banks through innovative strategies at Personetics. #J-18808-Ljbffr

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