Business Analyst for Customer Experience

Elevate service delivery as a Business Analyst in Customer Experience at the City of Toronto. Conduct research and recommend operational improvements to enhance efficiency. In this permanent full time role, you will focus on analyzing policies, technology, and management practices for 311 Toronto. Your expertise in data collection, analysis, and the implementation of business process reviews will directly impact service delivery. Collaborate with stakeholders while managing subprojects to ensure alignment with broader initiatives. Key Responsibilities • Implement policies regarding program-specific requirements • Conduct research ensuring compliance with corporate policies • Manage budgets and control expenditures effectively • Lead initiatives to enhance 311 operations • Develop standard operating procedures and training programs Requirements • Post‑secondary education in a relevant field • Proficiency in Power BI, SQL, and DAX • Experience analyzing large datasets and creating reports • Robust interpersonal skills with political acuity • Familiarity with AODA‑compliant reporting Leverage your analytical skills to recommend impactful changes and enhance customer service at the City of Toronto. J‑18808‑Ljbffr

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