VP, Technology

Job Description: • Define Rewind's engineering and infrastructure vision and strategy — where we're going architecturally, how we build for scale and reliability, and how we stay ahead of the market • Develop and execute a unified technology vision that positions Rewind as the market leader in SaaS backup and recovery. • Collaborate with the executive team to align technology initiatives with company goals, ensuring revenue growth, profitability, and customer satisfaction. • Bring together engineering, cloud ops, trust and security and support under a unified approach that balances speed with quality and cost efficiency • Own the technology budget, making ROI-based decisions on tooling, vendors, and infrastructure investment • Lead and grow a multidisciplinary team of engineers, cloud operations specialists, and support professionals • Set the culture: high accountability, continuous learning, direct feedback, and genuine collaboration across functions • Recruit and retain top technical talent — and create the conditions that make people want to stay • Champion the use of AI across the engineering org • Maintain and strengthen Rewind's SOC 2, GDPR, and CCPA posture — this is non-negotiable given what we do • Build a security and data governance culture that's proactive, not reactive • Oversee the customer support organization: monitoring quality standards, metrics (CSAT, first response time, resolution rate), and ensuring customers have timely, effective resolution of issues. • Partner with Sales, Product, and Customer Success to ensure what we build maps to real customer needs • Ensure that engineering/support, sales and product teams close the feedback loop between customer-reported issues and product improvements, reducing support burden through proactive quality and self-serve tooling. Requirements: • 15+ years in technology leadership, with at least 8 years at a senior level owning engineering and/or technical operations • Proven track record scaling engineering and support teams in a high-growth SaaS environment • Deep fluency in modern software development, cloud infrastructure, and SaaS business models • Strong security and compliance experience — you understand what it takes to protect customer data at scale • You're a confident, direct communicator who can align technical and non-technical stakeholders without losing precision • You actively use AI tools in your own work and have a track record of pushing your teams to do the same — AI fluency isn't something you're working toward, it's already how you operate • High agency: you don't wait to be asked, you move with conviction, and you hold yourself and your teams to account • Nice to have: Experience in data protection, backup/recovery, or cybersecurity SaaS; Familiarity with ITIL or support operations frameworks; Experience with agile at scale across distributed teams. Benefits: • Flexible work hours • Employee stock options • Health benefits • 3 weeks vacation • 7 life leave days • 2 Level Up days for professional development • 1 volunteer day • Summer Fridays and office closed during the holiday break in December • Paid parental leave • $2000/year wellness/home office allowance • $5000/year professional development allowance

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