PROCESS IMPROVEMENT CONSULTANT (HYBRID)

The Process Improvement Specialist will play a key role in driving the achievement of Enterprise Continuous Improvement (CI) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the CI Center of Excellence (COE), the specialist will focus on analyzing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support. Key Responsibilities CI Initiatives • Lead process improvement projects leveraging Lean, Six Sigma, and other CI methodologies. • Analyze current processes, identify inefficiencies, and recommend optimized solutions. • Develop and implement standardized processes and best practices across the organization. • Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges. • Develop and manage a portfolio of CI initiatives that are measurable and drive value. • Collaborate with AI Specialists as required to deliver solutions for optimal process reengineering. Building Internal Capacity and SME Support: • Build capacity internally to support business scalability and sustainable growth. • Develop standardized approaches that enable consistent execution while maintaining cost stability as the business grows. • Enhance operational efficiency to ensure that increased demand does not proportionally increase costs. • Act as a CI SME, providing guidance and mentorship to employees across the organization. • Facilitate workshops and training sessions to build CI skills and knowledge. • Develop training materials, resources, and documentation to support capability building allowing teams to manage growth effectively and efficiently. • Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization. Collaboration with Stakeholder Engagement • Partner with business leaders and stakeholders to identify areas of improvement and develop CI plans. • Communicate project status, outcomes, and impact to stakeholders and leadership. • Foster collaboration and knowledge sharing among team members and cross-functional partners. • Collaborate with Workforce Planning Manager to ensure staffing models reflect CI initiatives. • Partner with Workforce Analysts to reflect Ci initiatives in overall operational reporting. Performance Monitoring and Reporting • Track key performance indicators (KPIs) to measure the success of improvement initiatives. • Report on progress, achievements, and lessons learned to the CI COE Lead and relevant stakeholders. • Ensure reporting and pipeline visibility to leadership.

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