Staff Operations Manager

<p>About Zuora&nbsp;&nbsp;</p> <p>At Zuora, we help businesses grow smarter and adapt faster. Our plaƞorm powers modern&nbsp; business models — from subscriptions and usage-based pricing to AI-driven and outcome based offerings — helping companies launch new products, automate complex billing, and&nbsp; unlock predictable, recurring revenue.&nbsp;&nbsp;</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by&nbsp; building the definiTIve plaƞorm for quote to cash and helping companies moneTIze their&nbsp; products and services with an adaptable, AI-ready foundation.&nbsp;</p> <p>The Team &amp; Role&nbsp;</p> <p>We are seeking a highly motivated and exceptionally bright person to join our Zuora India&nbsp; leadership team as a Staff Operations Manager. This role will be instrumental in driving the&nbsp; operaTIonal effecTIveness of the Zuora India with the global Zuora organizaTIon, ensuring&nbsp; seamless execuTIon of our strategic prioriTIes, and facilitaTIng effecTIve communicaTIon across&nbsp; the team and with senior leadership. This is a high-impact opportunity for a driven individual&nbsp; to contribute significantly to the growth and success of a dynamic technology company.&nbsp;&nbsp;</p> <p>ResponsibiliTIes:&nbsp;</p> <ul> <li>Run the Business: Manage and opTImize the Zuora India operaTIons, including&nbsp; planning, execuTIon, and reporTIng of key meeTIngs, reviews, and communicaTIon&nbsp; cadences. This includes preparing materials for execuTIve staff and other meeTIngs.&nbsp;</li> <li>Strategic Planning Support: Support the leadership team in developing and&nbsp; execuTIng strategic plans, including roadmap planning, resource allocaTIon, and&nbsp; performance tracking.&nbsp;&nbsp;</li> <li>Cross-FuncTIonal CollaboraTIon: Facilitate effecTIve communicaTIon and collaboraTIon&nbsp; between groups within Zuora India, and across the globe, including various P&amp;T&nbsp; organizaTIons and sites, sales, markeTIng, and customer success.&nbsp;&nbsp;</li> <li>Special Projects: Lead and manage special projects as assigned by the leadership,&nbsp; oŌen involving cross-funcTIonal teams and requiring strong project management&nbsp; skills.&nbsp;&nbsp;</li> <li>Program Manage: Manage, and/or contribute to the, execuTIon of Zuora India&nbsp; projects and programs, coordinate informaTIon flow, and ensuring follow-up on key&nbsp; acTIon items unTIl closure.&nbsp;&nbsp;</li> <li>Data Analysis and ReporTIng: Analyse operaTIonal data to idenTIfy trends, insights,&nbsp; and areas for improvement. Develop and deliver clear and concise reports and&nbsp; presentaTIons to senior leadership.&nbsp;</li> </ul> <p>Required Competencies and Skills:</p> <ul> <li>CommunicaTIon: Both wriƩen and verbal communicaTIon, including presenTIng data&nbsp; and insights to senior leadership and other members of the organizaTIon.&nbsp;&nbsp;</li> <li>Leadership: Leading meeTIngs and facilitaTIng discussions with execuTIves, as well as&nbsp; managing cross-funcTIonal teams.&nbsp;</li> <li>AnalyTIcal and Problem-Solving: IdenTIfying trends, analysing data, presenTIng&nbsp; soluTIons, and making decisions based on insights.&nbsp;&nbsp;</li> <li>OrganizaTIonal and Project Management: Managing mulTIple projects and prioriTIes&nbsp; effecTIvely in a fast-paced environment.&nbsp;&nbsp;</li> <li>ProacTIve and Results-Oriented: Taking iniTIaTIve and ensuring that strategic&nbsp; prioriTIes are executed effecTIvely.&nbsp;</li> <li>Interpersonal Skills: Building strong relaTIonships with stakeholders across the&nbsp; company.&nbsp;&nbsp;</li> <li>Adaptability: Quickly learning and synthesizing new informaTIon, especially in a&nbsp; dynamic environment.&nbsp;&nbsp;</li> </ul> <p>Your experience&nbsp;</p> <ul> <li>Must - A degree in Computer Science or equivalent. With a minimum 2 years of&nbsp; experience in a technology-related field (e.g., soŌware development, product&nbsp; management, technical consulTIng, or similar).&nbsp;</li> <li>Prefer - Experience in operaTIons program management and/or a MBA.&nbsp;&nbsp;</li> <li>ExcepTIonal communicaTIon skills, both wriƩen and verbal, including strong&nbsp; presentaTIon skills.&nbsp;</li> <li>Proven ability to lead meeTIngs and facilitate discussions with senior execuTIves. · Excellent analyTIcal and problem-solving skills, with a data-driven approach.&nbsp;&nbsp;</li> <li>Strong organizaTIonal and project management skills, with the ability to manage&nbsp; mulTIple prioriTIes effecTIvely.&nbsp;</li> <li>Highly moTIvated, proacTIve, and results-oriented with a strong work ethic.&nbsp;&nbsp;</li> <li>Excellent interpersonal skills and the ability to build strong relaTIonships with&nbsp; stakeholders at all levels.&nbsp;&nbsp;</li> <li>Comfortable working in a fast-paced, dynamic environment.&nbsp;&nbsp;</li> <li>Demonstrable ability to quickly learn and synthesize new informaTIon.&nbsp;</li> <li>Desired Experience - Experience with Agile methodologies and operaTIonal&nbsp; excellence frameworks.&nbsp;&nbsp;</li> </ul> <p>LocaTIon and Work Arrangements&nbsp;</p> <ul> <li>This is a role based at the Zuora offices in Bangalore. It is a hybrid posiTIon.&nbsp;&nbsp;&nbsp;</li> </ul> <p>#ZEOLife at Zuora&nbsp;</p> <p>As an industry pioneer, our work is constantly evolving and challenging us in new ways that&nbsp; require us to think differently, iterate oŌen and learn constantly—it’s exciTIng. Our people,&nbsp; whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a&nbsp;&nbsp;</p> <p>bigger impact here. Our teams collaborate deeply, exchange different ideas openly and&nbsp; together we’re making what’s next possible for our customers, community and the world.&nbsp;&nbsp;</p> <p>&nbsp;As part of our commitment to building an inclusive, high-performance culture where ZEOs&nbsp; feel inspired, connected and valued, we support ZEOs with:&nbsp;&nbsp;</p> <ul> <li>CompeTITIve compensaTIon, variable bonus, and performance reward opportuniTIes · Medical, dental and vision insurance&nbsp;&nbsp;</li> <li>Generous, flexible TIme off&nbsp;&nbsp;</li> <li>Paid holidays, “wellness” days and companywide end of year break&nbsp; · 6 months fully paid parental leave&nbsp;&nbsp;</li> <li>Learning &amp; Development sTIpend&nbsp;</li> <li>OpportuniTIes to volunteer and give back, including charitable donaTIon match · Free resources and support for your mental wellbeing&nbsp;&nbsp;</li> </ul> <p>NOTE - Specific benefits offerings may vary by country and can be viewed in more detail&nbsp; during your interview process.&nbsp;&nbsp;</p> <p>Our Commitment to an Inclusive Workplace&nbsp;&nbsp;</p> <p>Think, be and do you! At Zuora, different perspecTIves, experiences and contribuTIons maƩer.&nbsp; Everyone counts. Zuora is proud to be an Equal Opportunity Employer commiƩed to creaTIng&nbsp; an inclusive environment for all.&nbsp;&nbsp;</p> <p>Zuora does not discriminate on the basis of, and considers individuals seeking employment&nbsp; with Zuora without regards to, race, religion, color, naTIonal origin, sex (including pregnancy,&nbsp; childbirth, reproducTIve health decisions, or related medical condiTIons), sexual orientaTIon,&nbsp;&nbsp;</p> <p>gender idenTIty, gender expression, age, status as a protected veteran, status as an individual&nbsp; with a disability, geneTIc informaTIon, poliTIcal views or acTIvity, or other applicable legally&nbsp; protected characterisTIcs.&nbsp;</p> <p>We encourage candidates from all backgrounds to apply. Applicants in need of special&nbsp; assistance or accommodaTIon during the interview process or in accessing our website may&nbsp; contact us by sending an email to assistance(at)zuora.com</p>

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