Client Success & Growth Manager (Remote)

Client Success & Growth Manager About the Role We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth-focused role where you'll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships. You'll act as a coach and collaborator helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients. This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position. What You'll Do • Support consultants in closing new business (discovery, proposals, and pricing conversations) • Help shape how marketing services are positioned and communicated to clients • Identify opportunities to grow client accounts through upselling and cross-selling • Act as a sounding board for consultants on client challenges and opportunities • Build strong relationships and become a trusted day-to-day partner • Re-engage inactive consultants and drive stronger participation across the network • Collaborate with internal teams to ensure alignment and smooth execution • Gather insights and feedback to improve services, processes, and offerings Who You Are • A strong communicator who is confident in client-facing and sales conversations • Commercially aware you understand how businesses grow and how marketing supports that growth • Confident in digital marketing fundamentals (SEO, paid media, websites, etc.) • Ideally have experience in an agency or working with marketing clients • Comfortable learning and growing using AI tools and agents • Proactive, organized, and comfortable taking ownership • Skilled at building trust and working with a range of personalities • Curious and eager to learn, with a desire to grow into a more strategic role What Success Looks Like • Consultants are more confident and effective in sales conversations • Increased conversion of new business opportunities • Growth in client accounts across the network • Stronger engagement and participation from consultants Experience • 14 years in digital marketing, agency, client success, or account management • Agency experience or direct exposure to marketing services is a strong asset • High-potential candidates with strong communication and commercial instincts will be considered Why This Role Matters You'll play a key role in helping consultants grow their businesses and in doing so, you'll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries. This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role.

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