Work From Home Bilingual Customer Service

Become a vital part of Randstad Canada as a Bilingual Customer Service Representative. This 100% remote role allows you to support customers across the country from your home office! In this position, you'll cater to customer needs in both English and French, with a focus on managing inquiries related to loyalty programs. Your ability to use CRM software effectively will enhance customer experiences, while a structured training program equips you for success in this full-time role with competitive pay. Key Responsibilities: • Manage redemption and order fulfillment efficiently • Route customer inquiries effectively through channels • Assist with loyalty points and navigation concerns • Document all customer interactions accurately • Handle an average of 50-60 calls, split between languages Requirements: • Bilingual in French and English is required • Experience in high volume call centers • Familiarity with MS Teams, Excel, and CRM • Solution-driven mindset • Reliable internet connection and personal computer Support Randstad Canada’s mission by utilizing your bilingual skills in a rewarding remote customer service role. #J-18808-Ljbffr

Want to see how well you match this job?