Change Management Manager – Affinity H&D Transformation ____Toronto ON(3 Days Onsite/Week)___Contract ---Manulife

Role: Change Management Manager – Affinity H&D Transformation Location: Toronto ON(3 Days Onsite/Week) Contract Role Summary We are seeking an experienced Change Management Manager to lead the people, process, and adoption aspects of the Affinity H&D transformation program. This role will partner closely with business leaders, technology teams, and end users to ensure seamless delivery of front-to-back user experiences, sustainable change adoption, and measurable business outcomes .The ideal candidate brings a strong blend of project management rigor, change leadership, and strong problem solving, with the ability to operate across strategy and execution . Key Responsibiliti esChange & Transformation Leadersh • ipLead end-to-end change management for the transformation progr • amDevelop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adopti • onAssess change impact across front-line users, operations, and leadership leve • lsAnticipate resistance and proactively design mitigation strategi es Project & Program Managem • entPartner with Program and Project Managers to integrate change activities into overall project pl • ansTrack milestones, risks, dependencies, and readiness across workstre • amsSupport governance forums with clear, data-driven updates and recommendati • onsEnsure alignment between business outcomes, delivery plans, and user experience go als Front-to-Back User Experi • enceChampion a holistic, end-to-end user experience across customer-facing and internal proce • ssesCollaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adopt • ableTranslate complex process or system changes into user-centered narratives and enablement mater ials Stakeholder & Executive Engag • ementBuild trusted relationships with executives, senior leaders, and cross-functional • teamsFacilitate workshops, leadership sessions, and decision f • orumsInfluence without authority and drive alignment across diverse stakeholder g roups Measurement & Continuous Impro • vementDefine and track success metrics (adoption, proficiency, engagement, value realiz • ation)Gather feedback and insights to continuously refine the change ap • proachEnsure transition plans are in place for post-implementation sustaina bility Required Exp • erienceExperience in project management and/or change management within large, complex init • iativesProven experience delivering large scale transformation programs (business, technology, operating model, or d • igital)Demonstrated experience supporting front-to-back user experiences, spanning customer, operational, and interna • l usersExperience working in a consulting, advisory, or transformation-led environment is strongly pr • eferredTrack record of managing multiple stakeholders across business, technology, and leadershi p teams

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