Sales Operations Manager

About the Role Our client, a dynamic force in the FMCG industry, is seeking a highly organized and strategically minded Sales Operations Manager to oversee and optimize sales processes and performance in their Montreal, Quebec office. This critical role supports the sales team by ensuring efficient operations, implementing effective sales tools, and providing data-driven insights to enhance sales productivity and revenue growth. The successful candidate will be adept at streamlining complex workflows, managing sales technologies, and fostering strong relationships across departments. This position demands a proactive approach to problem-solving and a deep understanding of sales operations within the fast-paced consumer goods market. Join a vibrant team dedicated to achieving ambitious sales targets and driving market leadership. Key Responsibilities Develop, implement, and manage sales operations processes to enhance efficiency and effectiveness. Oversee the CRM system, ensuring data integrity, user adoption, and effective utilization for sales forecasting and reporting. Collaborate with sales leadership to define sales territories, quotas, and compensation plans. Analyze sales data to identify trends, performance gaps, and opportunities for improvement, providing actionable insights to the sales team. Manage the sales support function, ensuring timely and accurate processing of orders and customer inquiries. Develop and deliver training programs on sales processes, tools, and best practices for the sales team. Streamline the sales funnel from lead generation to deal closure, identifying and removing bottlenecks. Work closely with marketing, finance, and product development teams to ensure seamless cross-functional collaboration. Prepare regular reports on sales performance, operational efficiency, and key metrics for senior management. Requirements Bachelor's degree in Business Administration, Sales Management, or a related field. Minimum of 5 years of experience in sales operations, preferably within the FMCG sector. Proven experience managing and optimizing CRM systems (e.g., Salesforce, HubSpot). Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies. Excellent understanding of sales processes, forecasting, and performance metrics. Proficiency in sales enablement tools and technologies. Exceptional organizational and project management skills. Strong communication and interpersonal skills, with the ability to influence and collaborate effectively. Fluency in both English and French is highly desirable. Must be authorized to work in Canada and based in or willing to relocate to Montreal, Quebec . Benefits Competitive annual salary. Performance-based bonus structure. Comprehensive benefits package including health, dental, and vision coverage. Retirement savings plan options. Opportunities for professional growth and development in a leading FMCG company. A dynamic and supportive team environment in the heart of Montreal. Access to company product discounts. On-site parking or public transit accessibility.

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