Change Manager (Transformation Programs)

Change Manager (Transformation Program) Lead change and transformation initiatives within a large-scale insurance environment, supporting strategic business programs and front-to-back user experiences. This hybrid opportunity offers strong exposure across multiple business functions, collaboration with senior stakeholders, and the chance to drive adoption, engagement, and operational transformation initiatives. What is in it for you: • Salaried: $35-39 per hour. • Incorporated Business Rate: $40-46 per hour. • 12-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule from 9 am to 5 pm. • Remote on Monday and Friday; on-site Tuesday to Thursday. Responsibilities: • Lead end-to-end change management activities for large-scale transformation initiatives. • Develop and execute change management strategies covering stakeholder engagement, communications, training, and adoption. • Assess change impacts across frontline users, operations teams, and leadership groups. • Identify potential resistance points and implement mitigation strategies. • Partner with program and project managers to integrate change activities into overall project plans. • Track milestones, risks, dependencies, and readiness across multiple workstreams. • Support governance forums with clear updates, reporting, and recommendations. • Ensure alignment between business objectives, delivery plans, and user experience goals. • Champion end-to-end user experiences across customer-facing and internal processes. • Collaborate with UX, Product, Operations, and Technology teams to support intuitive and adoptable changes. • Translate complex process and system changes into user-focused communication and enablement materials. • Build strong relationships with executives, senior leaders, and cross-functional stakeholders. • Facilitate workshops, leadership meetings, and decision-making sessions. • Influence stakeholders and drive alignment across diverse business groups. • Define and monitor success metrics related to adoption, engagement, proficiency, and value realization. • Gather feedback and insights to continuously improve change management approaches. • Ensure post-implementation transition plans support long-term sustainability. What you will need to succeed: • Bachelor’s degree in Business Administration, Project Management, Change Management, or a related field required. • 2 years of experience in project management and/or change management within large and complex initiatives. • Proven experience delivering large-scale transformation programs involving business, technology, operating model, or digital initiatives. • Experience supporting end-to-end user experiences across customer, operational, and internal user groups. • Experience working within consulting, advisory, or transformation-focused environments is considered a strong asset. • Demonstrated ability to manage multiple stakeholders across business, technology, and leadership teams. • Strong project management, change leadership, and problem-solving capabilities. • Ability to balance strategic planning with execution responsibilities. • Experience working collaboratively across cross-functional teams. • Non-technical project management background required. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. # MFCJP00016652 Pay: $35.00-$46.00 per hour Benefits: • Work from home Application question(s): • Are you comfortable reporting into the office 3 days per week? Experience: • Leading large-scale transformation programs: 1 year (required) • Supporting end-to-end user experiences: 1 year (required) • Consulting, advisory, or transformation environment: 1 year (required) • change manager: 2 years (required) Work Location: Hybrid remote in Toronto, ON M4W 1E6

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